Refund Policy
Effective Date: 05/10/2025
At Evelyn James & Company, we are committed to providing compassionate, high-quality resources and services. We understand that circumstances may arise where a refund is necessary. Please review our refund policy below:
Digital Products & Online Training
Refund Eligibility: Refunds are available for digital products and online training registrations if requested within 7 days of purchase, provided the content has not been accessed or downloaded.
Non-Refundable Items: Once digital content has been accessed, downloaded, or if the training has commenced, refunds are not available.
Physical Products
Return Window: Returns are accepted within 14 days of delivery.
Condition: Items must be unused, in their original packaging, and resalable condition.
Return Process: To initiate a return, please contact us at vallen@evelynjamesandcompany.com with your order number and reason for return.
Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Services
Consultations & Coaching: Cancellations made at least 24 hours in advance are eligible for a full refund. Cancellations made less than 24 hours before the scheduled time may not be eligible for a refund.
For any questions or concerns regarding our refund policy, please reach out to us at vallen@evelynjamesandcompany.com.